What To Expect (And Not Expect) From Your Marketing Firm

Working with your marketing firm or ad agency should be a partnership.  A partnership that allows for open communication, integrity and respect.

You should expect this from your firm.  And they should be able to expect this from you.

When this kind of partnership exists you can expect the following:

  1. Expect them to want the best for your business.
  2. Expect them to give you their best.

In order to do that, they’ll expect you to give them the time, consideration and trust to do the job you hired them to do—this is why you chose them.

Expect to be frustrated at some time during the process.  Usually that happens early on, because a great deal of work is being done that you may not be aware of.  There is much data to be gathered, research to be done, competitive analysis to assemble, and it all needs to be assessed and processed.  There is an extraordinary amount of information to sort through in order to determine what’s valid vs what’s relevant as it relates to the marketing, branding and communication of your product, service or business. Good ideas take time. Don’t expect to rush the process.

That said, expect them to keep you updated on what’s happening and the progress that’s being made. Expect weekly communication at the very least.

Expect them to first give you what you ask for…then to bring you alternative thinking if they believe it will serve you better. They’ll expect you to be open to hearing their ideas. If you have doubts just ask questions to understand their thinking—there might be something that didn’t occur to you, something even better than you asked for.

All in all, don’t expect miracles.  But expect really good stuff if you’ve established the kind of partnership described above.